All Sales Are Final
We have a strict “all sales are final” policy. This means that once a purchase is made, it cannot be returned for a refund. However, we understand that certain situations may arise, and we are willing to consider refunds on a case-by-case basis in the form of store credit.
Refunds as Store Credit
In exceptional cases where a refund is granted, it will be issued in the form of store credit. This credit can be used towards future purchases on our website.
Video Recording Unboxing
To be eligible for a refund, customers must follow our unboxing procedure. This involves the package (not previously opened) video recording unboxing process, which allows us to verify any missing products or unforeseen issues. This requirement helps us ensure the validity of refund requests and maintain the quality of our products and services.
No Exceptions
We adhere strictly to our policy, and no exceptions will be made regarding the video recording requirement for refund eligibility. We kindly request that customers understand and respect this policy.
Submitting a Refund Request
If you believe you are eligible for a refund based on our policy, please contact our customer service team within 48 hours of receiving your order. Provide the necessary details, including the video recording of the unboxing process, order number, and a clear explanation of the issue. Our team will carefully review your request and respond in a timely manner.
Damaged or Defective Items
In the event that you receive a damaged or defective item, please contact our customer service team immediately. We may request photographic evidence of the issue for verification purposes. If the item is indeed defective or damaged, we will provide a replacement or store credit, depending on the specific circumstances.